Return Policy

Lucioso Return Policy

Return Request Period

You may request a return within 30 days of receiving your order.

Return Shipping Costs

The cost of return shipping is the responsibility of the buyer.

Return Address

To obtain the return address closest to you, please contact our customer service team. They will provide you with the most convenient return address based on your location.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all tags and packaging intact.
  • Products that are damaged or show signs of use cannot be returned.
  • Custom or personalized items, and items marked as “final sale,” are not eligible for return.

Return Process

  1. Contact Us: Reach out to our customer service team to initiate the return process and receive the return address.
  2. Package the Item: Carefully pack the item in its original packaging, if possible. Include a copy of the original receipt or order number.
  3. Ship the Return: Send the package to the provided return address using a trackable shipping method.
  4. Confirmation: Once we receive and inspect the returned item, we will process your refund or exchange as applicable.

Important Notes

  • Please ensure that the returned item is shipped within the return request period. Late returns may not be accepted.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item without tracking information.

Non-Returnable Items

Please note that the following items are not eligible for return:

  • Custom or personalized items.
  • Final sale items.
  • Items that have been used or damaged.

Fraudulent Activity

In the case of fraudulent behavior or any form of criminal activity, we reserve the right to take legal action as required by law.

If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team. We are here to help and ensure that your return process is as smooth as possible.